Costumer Support

TERMS AND CONDITIONS

PRICES: All prices are in Swedish Kronor (SEK) including VAT. The price applicable is that which is stated on the website the day the order is made.

MINIMUM ORDER: There is no minimum order value.

PAYMENT: Payment can be made by Paypal, bank debit or credit cards linked to Visa or MasterCard. Please note that the delivery recipient's name and address must match the card / account holder's name and address. NO NEED FOR A NAME does not charge additional fees for card payments. We use the security standard developed by Visa and MasterCard for payments over the Internet. Data is transferred using secure SSL encryption. This means that no unauthorized person can see your card details.

DELIVERY: In the interest payment please email sofia@noneedforaname.se

SHIPPING COST: All orders under $ 100 delivered free of charge, (applicable in Sweden). For orders over $ 100, shipping is 200 SEK (applies within Sweden).

SHIPPING TO EU CONTRIES: All prices include Swedish VAT. NO NEED FOR A NAME are always using the shipping method best suited for the goods.
The delivery time is longer than shipping through Sweden and is determined by country and shipping method. Contact info@noneedforaname.se for details.

DELIVERY OUTSIDE THE EU: Contact info@noneedforaname.se for deliveries outside the EU.

FEE FOR UNCOLLECTED MAIL OR UNSUCCESSFUL DELIVERY ATTEMPTS: In cases where the packages, letters, parcels / larger parcels are returned to NO NEED FOR A NAME of the shipping company because the client / receiver 1) has not tripped package from the delivery point; 2) has not been reachable on Supplied Notification Phone; 3) refused to accept the delivery; or 4) stated false name, address or contact details, NO NEED FOR A NAME will charge the client a fee. For letters and parcels fee amounts to SEK 300 incl. VAT for larger packages to SEK 600 incl. VAT. The fee is charged to cover NO NEED FOR A NAME AB cost of return shipping and return the administration and charged either by invoice or by the amount of contributions deducted from the order amount will be refunded after the return has arrived at NO NEED FOR A NAME.

SECRECY: NO NEED FOR A NAME AB guarantees, according to the Personal Data Act (PUL), your personal information will never be disclosed to third parties.

CANCELLATION: When purchasing in our online store or by phone to distance law. This means that you, the customer has the right to cancel your purchase within 14 days after you received the goods. The merchandise must be in as good condition as when you received it, that is unused and undamaged. The goods must be packed in original packaging. When you exercise the right of withdrawal, you as a customer for the return shipping. Return must be sent in such a way that the product arrives at the return address. We have no way to retrieve packages at delivery point or shipping company distribution center. Repayment is normally within 1-5 working days, but no later than 30 days after we have received and accepted the return. Please contact info@noneedforaname before returning an item. NO NEED FOR A NAME AB is not responsible for any damage in the return shipment, therefore, send returned well packaged.

COMPLAINTS: You have the right to complain about a product if it can be assumed to be a manufacturing defect in the product. Contact us within 14 days of info@noneedforaname.se and include clear pictures of the defective product and give us your order number. If it concerns a claim because of defects or that we dispatched the wrong item, we stand for the return shipping, while we primarily replace the item with a new one, or if the item is out of stock, we will refund you spent for goods.

TRANSPORT DAMAGE: Important: Be sure to check the goods for any damage when you receive the delivery. For goods with visible external shipping damage should be able to be claimed from us you have to have the damage noted on your bill of lading from the shipping company in connection with the receipt, ask the driver noting the damage and sign. If you would discover hidden defects / transport damages after opening the packaging / packaging, communicate this as soon as possible. At any transport damage contact info@noneedforaname.se and attach the message clear pictures of the damage and possibly damaged packaging and provide the email your order number. For us to be able to complain about the damage against our belt, we need to notify transport damage to the debtor within 1-3 days. We are therefore grateful if you report the loss within that time. If the transport provided without endorsement, by proxy, the transport may not be claimed.

COLORS AND IMAGES: We strive to reproduce colors and textures of our products as accurately as possible, but we can not guarantee that the pictures shown in the webshop accurately reflect reality. How example colors reproduced due partly on your computer, display settings, etc. 

OTHER: If you are under 18, you must have parental permission to order with us. Any attempt at fraud will be prosecuted. NO NEED FOR A NAME reserves the right to cancel a purchase if fraud is suspected.

FALSE INFORMATION: We reserve the right to retrospectively correct any erroneous information regarding price and delivery. We reserve the right for any errors in product as well as price and availability. Even after completing the purchase and sent order confirmation, we reserve the right to change the price and delivery time for any printing errors.

FORCE MAJEURE: We reserve the right to invoke force majeure in situations where this is applicable.